Our approach to human resources management is to identify and develop professional competencies.

The competency-based approach has multiple applications, and is closely connected with:

• ILO Recommendation No. 195 on human resources development;
• the concept of decent work, coined by the ILO, which encapsulates the aspirations of individuals concerning their working life;
• the ILO Resolution on skills for improved productivity, employment growth and development (97th session, 2008);
• the Millennium Development Goals, especially that of developing a global partnership for development, and the point stressing strategies to give young people dignified, productive work;
• ISO standards in the 9000, 14000 and 18000 series, which stress human resources as a factor in good quality or safety management.

The competency-based approach has a positive impact on selection and recruitment, staff training, career development, performance assessment, equal opportunities and gender balance. It is an integral factor in the organization’s strategy and its improvement of productivity, quality of employment, products and services.

We offer opportunities to managers, officials and consultants responsible for organizational development and human resources management to acquire, update and enhance their skills in this field.

Specific learning activities include:

• Implementing competency-based HRM: job description, staff selection, performance appraisal and certification (blended course, also offered in French and Spanish).
• Competency-based human resources development (distance course, also offered in French and Spanish).