Information and Communication Technology
Information and Communication Technology
ISSA GUIDELINES, KNOWLEDGE-SHARING, AND INNOVATION
19–23 May 2025
The course is available in English
Introduction to the course
Information and Communication Technology (ICT) is a crucial component of social security systems, contributing to their quality and performance. This course is designed to develop the capacities of social protection professionals in the implementation, reform and governance of the ICT aspects of social security systems. The principal aim will be to impart the skills required to find practical solutions for social security systems by using ICT. The focus will be on two main areas of the ISSA Guidelines on ICT: (1) governance and management, and (2) key technologies. This is one of the courses run in partnership with the International Social Security Association (ISSA) held simultaneously at the Turin Centre. Successful participants will obtain a Certificate of Achievement that is eligible for the Diploma for Social Protection Managers.
Who attends this course?
The course is designed for social security professionals of ISSA member organizations. Participants should hold positions directly related to the design and implementation of social security systems and should be interested in applying ICT to improve their systems' quality and performance. The following requirements are therefore essential for participation in this course: the ability to access and use a computer with an internet connection; a working knowledge of written English.
What will I learn?
This course uses the ISSA Guidelines on Information and Communication Technology as a framework for assessing challenges and identifying innovations.
- ICT governance and management: concepts; definition of value management for ICT-based activities
- ICT service delivery: types of ICT-related services; software development; application management; ICT operations and service desk
- Data and information management: data governance and data quality; mechanisms for information retrieval and analysis; implementation of master data systems
- Interoperability: advantages of integrated social programmes; different dimensions of an interoperability model; interoperability standards and technologies
- Data security and privacy: corporate frameworks and standards; key activities of implementation
- Mobile technologies: key mechanisms to implement ICT-based services.
What will I be able to do?
- Understand core approaches to improve social security administration through ICT based on international best practice
- Identify roles and responsibilities in the governance and management of ICT systems
- Utilise the ISSA Guidelines as a framework for planning and implementing effective ICT
- Develop country-tailored innovations drawing on experience from other countries.
Why should I join?
This course is designed specifically for social security professionals from ISSA member organizations.
- ISSA-accredited experts with decades of international experience in social security administration,
- Join and interact with a network professionals from other ISSA member organizations, including those attending parallel courses
- Mix of training methods: lectures, plenary discussions, good practices, case studies, group work and individual exercises
- Successful participants receive an ITCILO Certificate of Achievement.
How?
The course consists of 60 total hours of learning, broken up into three phases.
- Pre-course (10 hours): Self-guided study through the online eCampus platform. Includes a pre-course assessment.
- Residential week (45 hours): 5-day interactive sessions at the ITCILO in Turin, including developing an individual presentation.
- Post-course assignment (5 hours): Individual assignment applying ISSA Guidelines to the participant’s organization.
Learn more about the course from your tutor
Prove your skills with a Diploma
This course is part of a Diploma programme. To achieve the Diploma, successful candidates must complete four courses within a five-year period and undertake a capstone assessment.
