Tools for the prevention and management of labour disputes in the workplace
Image © Alice Lotti
Online
Tools for the prevention and management of labour disputes in the workplace
7–25 July 2025
The course is available in English
Key features
LEARN DIFFERENT LY
Innovative training methodologies and integrated use of digital learning technology
JOIN A GLOBAL COMMUNITY
Join a virtual community of social dialogue professionals from across the world to share knowledge and experiences
CERTIFICATE OF PARTICIPATION
Successful participants will be awarded an ITCILO Certificate of Participation
Introduction to the course
While it is commonly admitted that conflict is inevitable, differences are made by the way conflict is handled. Indeed, the interactions between employees and employers within enterprises can be cooperative and harmonious, or characterized by conflict and disruption. Even where relations are generally good, the very nature of employment relations suggests that some conflict is inevitable. Such conflict can, however, be managed within the workplace itself without third-party intervention, even though assistance from third parties may be accessed from time to time on a voluntary basis.
The growing costs of conflicts and their impact on production processes and employee satisfaction have driven employers and workers' organizations to establish new strategies and tools for the prevention and management of labour disputes in the workplace. This includes but is not limited to early conflict resolution, recognition of the role of workers' representatives, joint design of dispute resolution system, workplace cooperation and effective grievance handling mechanisms.
Who attends this course?
- Government, employers' and workers' representatives;
- Staff of ministries of labour involved in dispute prevention and resolution;
- Human resources managers, personnel in human resources departments dealing with industrial and employment relations;
- Labour court judges and lawyers;
- Labour administration and labour inspection officials;
- Industrial relations experts and practitioners; labour lawyers; consultants and graduate students;
- Practitioners in the field of industrial and employment relations from the public and private sectors;
- Staff from the ILO and other international organizations.
Note: in the framework of the ILO's gender promotion policy, applications from women are encouraged.
What topics does this course cover?
- Social dialogue, ILO conventions and recommendations on dispute prevention and resolution;
- Conflict dynamics in industrial relations;
- Effective approaches to conflict managements.
- A needs-based strategy for labour conflict prevention and resolution.
- How to build trust and stronger relations.
- An introduction to workplace cooperation as a tool to prevent the escalation of disputes
- Using effective grievance handling to deal with rights-based conflicts
What will I be able to do?
This course aims to:
- Develop further knowledge on effective approaches to managing labour disputes at the workplace.
- Explore tools and strategies for the prevention of labour disputes in the workplace.
- Develop acquaintance with successful experiences in the prevention and management of labour disputes at the workplace.
- Increase the knowledge and practice of conflict management techniques that address the needs of the parties and focus on building stronger relations.
- Provide an introduction to workplace cooperation and how it can be used to prevent and manage labour conflicts.
- Introduce effective grievance handling mechanisms as a tool for prevention and management of labour disputes in the workplace.
- Promote the application of the ILO’s key principles and values on this issue.
Structure and methodology
The course will be conducted online over 3 weeks. The training course requires approximately 35 hours of learning.
Sessions may include a theoretical approach complemented by individual reflection through activities, plenary discussions, group work, and other interactive activities.
Participants will have access to a dedicated e-learning platform, the ITCILO e-Campus portal, accessible through a computer or any portable device.
On the electronic platform, participants will find resources and activities related to the course modules. Each module may include videos, reading materials, interactive content resources, practical exercises and other group activities related to the subject matter. Learning will be interactive and facilitated by a person who will provide guidance and clarification throughout the course.
We will also use new training methodologies, including the Industrial Relations Global Toolkit, through which participants will have the opportunity to interactively intervene and concretely exercise ways of approaching social dialogue and labour dispute, prevention, and resolution at the workplace.
At the end of the course, participants will be asked to complete a final assignment which will grant the possibility of receiving a Certificate of Participation.
Language
The entire training program will be conducted in English. Therefore, a good command of this language is required.
Attendance requirements
All participants are required to have a stable internet connection and all necessary equipment to take part in the live sessions (laptop or device with camera, microphone, and audio setting). A minimum of 75% active participation (with the camera turned on) in the live sessions is a requirement to complete the course.
Registration
To apply for this course, please click on the "Apply now" button and fill out the online form before the application deadline.
If your application is sponsored by your Institution, you will be required to attach a sponsorship letter, covering the course fees.
Applications will be reviewed through a standardized selection process. Successful candidates will be notified individually.
Payment and withdrawal
Payment can be processed by bank transfer or credit card through an electronic payment link. The total price of this training activity must be paid in advance by the participant or his/her sponsoring organization.
If an enrolled participant wishes or must withdraw from a course, they must notify the Centre, in writing, of their decision at least 14 days prior to the start date of the course. Cancellation of participation in regular courses will result in penalties. For more details on this matter, please check our payment and cancellation policy webpage.
What a participant says
The ITCILO Social Dialogue course on Tools for the Prevention and Management of Labour Disputes in the Workplace 2024, was a transformative milestone in my journey as an attorney and accredited mediator. It gave me a deeper insight into the inevitability of workplace conflict and equipped me with practical psychological tools, effective strategies, and a heightened sense of self-awareness to manage and prevent labor disputes with empathy and confidence.
Rogers Githinji
Consultant at the African Development Bank Group (AfDB)
#Conflict management #Labor disputes #Workplace cooperation #Grievance handling #Industrial relations #ILO conventions #Conflict dynamics #Industrial relations #Dispute resolution #Trust building
Start learning about this topic
You can download and read the recommended publication "Collective Bargaining. A Policy Guide"
