Shaping and managing effective employment services

Shaping and managing effective employment services

Shaping and managing effective employment services

16–20 June 2025
The course is available in English, Français
Introduction to the course

While the world economies have made considerable progress in recovery post the covid-19 pandemic, decent work deficits persist or are worsening especially in some regions. Recent ILO estimates warn that the achievement of the sustainable development goals (SDGs) may be in jeopardy if the current trends of the labour market continue unabated. In a context of multiple crises that weaken economies and reinforce inequalities, it is essential to strengthen the means and effectiveness of public employment services (PES) which are one of the most powerful operational tools for governments to fight unemployment and promote decent work and employment. The ILO Employment Policy Department and the International Training Centre of the ILO (ITC-ILO) are offering a course dedicated to PES managers to support their strategic thinking and ensure more effective and agile PES organizations in the context of socio-economic transformations. The course will largely draw on the main lessons identified in the new global report on PES (vol 2) expected in early 2025 and will deal in particular with the topics of relationships with employers, employability of job seekers, finance, human resources, culture of performance and leadership.

Who attends this course?

This course is of particular interest to strategic or operational managers of Public Employment Services. It also targets officers of ministries in charge of labour and employment dealing with the design and implementation of employment services and labour market programmes.

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