Sound labour relations bring benefits in terms of productivity, reduced conflicts and disputes, improved job satisfaction, and improved decision-making on matters of mutual concern to management and workers.

Promotion of sound labour relations is a core part of ILO’s mandate to promote social justice, which is enshrined in the ILO Constitution and the Declaration of Philadelphia.

International labour standards provide guiding principles on sound labour relations, which include those on freedom of association and collective bargaining (Freedom of Association and Protection of the Right to Organize Convention, 1948 (N°87), Right to Organise and Collective Bargaining Convention, 1949 (n°98) and Collective Bargaining Convention, 1981 (N°154) but also other instruments designed to facilitate cooperation, communication and conflict management at the workplace.

Translating those principles – and the body of knowledge developed by the ILO through its research – into practices in its member States is a key challenge for the ILO’s development cooperation activities.

This toolkit has been designed through a cross-office effort as a holistic package to support ILO efforts in the promotion of sound labour relations.

• Governments, employers and workers’ representatives.
• Anyone interested in the promotion of sound industrial relations at all levels.

The toolkit has 3 modules:

• Collective bargaining
• Workplace cooperation
• Grievance handling

• Better understand the importance of sound industrial relations
• Apply international labour standards in the area
• Promote sound industrial relations at all level

• Register on the ITCILO e-campus of access with the credentials
• Complete mandatory preliminary activities
• Complete the 3 modules and earn the badges
• Complete mandatory final activities
• Earn your certificate and share it on social media

• Improve your knowledge of industrial relations at your own pace
• Earn badges and an ITCILO certificate
• Get ready for the promotion of decent work through sound industrial relation

Through this link: https://ecampus.itcilo.org/course/view.php?id=3292